How To Fix Unresponsive Phone Touchscreen Of Samsung Galaxy S24

Smartphones nowadays contribute to our daily workflow, whether you’re a student or a professional. They get more sophisticated and add new features every year, making them more attractive with each new release. However, users sometimes deal with their screen touch not working on Android, raising various concerns.

If you are facing a similar issue, this page has all the solutions to teach you what to do if your phone screen is not working. By exploring the different methods below, you will be able to know how to fix a frozen phone touch screen as an Android user. Read on for more information.

Part 1: Top Causes of an Unresponsive Touchscreen

Android has been the best-selling OS since 2011, with over three billion active users. With the release of Android 13, complaints over touch issues on certain Android phones have popped up over the internet. Meanwhile, software updates over the years can sometimes make their phones stuck on the loading screen, causing worry among Android users.

Here are some of the top causes why your phone screen stopped working, mainly for Android.

• Physical Damage

If your Android phone is not responding to touch, it can be due to a cracked LCD causing temperature variants or magnetic fields to malfunction on your Samsung Galaxy S24.

For iOS users, your iPhone will temporarily stop working if it detects extreme temperatures such as a too-hot or too-cold reading. You should turn off your iPhone and let it cool down or warm to a normal temperature.

• Faulty Applications

Certain apps can sometimes make your phone experience touch issues. Your Android screen may work everywhere except a particular app. In this case, the fault is likely on the app, not your smartphone. It’s recommended to download the latest apps with frequent software updates to prevent malicious apps from corrupting or crashing your phone.

• iOS/Android Software Issues

Your phone screen not responding can also be due to software glitches that your smartphone picks up during regular use. Your iOS/Android device will sometimes freeze or hang if you run too many intensive apps simultaneously. The situation can lead to touch issues when using the phone.

• Dirty Screen or Bad Peripherals

It may not respond properly when an Android device is dirty due to water, sweat, or body oils. It will not be able to take inputs, causing your phone to not respond to touch. A poor screen protector and a tightly pressed phone case will also negatively impact your smartphone.

Part 2: What To Do When Your Smartphone Is Not Responding to Touch

Here is a list of things you should do how to fix a frozen phone touch screen, whether you’re using an iPhone or an Android smartphone.

1. Clean Your Smartphone

Your screen touch not working can sometimes get fixed by simply cleaning the screen on your smartphone. Use a soft dry cloth, gently clean your iPhone or Android device, and ensure water, oils, dirt, or other debris are no longer on your display. If you recently dropped your device in water, turn it off and leave it untouched for the next few hours.

2. Remove Extra Peripherals

Unplug any external device connected to your iPhone’s Lightning port or USB-C if your phone screen stops working. For Android users, meanwhile, disconnect any accessories like chargers or wireless headphones. After that, try using the touchscreen. If it works, the outcome proves that the fault appeared due to the external device.

3. Force Restart Your Device

If your phone screen is still unresponsive,maybe it is overloaded. You should force restart your Samsung Galaxy S24. It doesn’t delete any data. Here’s how.

Example 1: For Samsung Galaxy S24 Smart Phones

Here’s how to force restart your smartphone to fix your phone screen that’s not responding.

• Press and hold the Powerand Volume Down buttons simultaneously for more than 7 seconds to force a reboot.

E****xample 2: For Samsung Galaxy S24 Redmi

If your Samsung Galaxy S24 Redmi phone is stuck on loading screen or “thinking” for a long time without responding, reboot it in just two steps.

Step 1: Press and hold the power button on the right side of the screen, then a screen showing several options appears.

Step 2: Choose Restart, then Accept if a confirmation message spears. Then wait a few seconds or minutes when your device is performing the reboot.

4. Update Your Software

Your smartphone may behave erratically due to software bugs. While these are out of your control, you can quickly fix your phone not responding to touch by simply updating your OS to the latest version. Here’s how.

• For iOS users, go to your iPhone Settings> General > Software Update > Download and Install.
• For Android owners, go to Settings > Software Update. Tap the Check for software updatesto see if a new update is available.

5. Perform a Factory Reset

If nothing helps, your remaining option is to try completing a Factory Reset. Doing this will erase all your data, but this is arguably the quickest way to restore your screen-frozen phone to its factory default settings. Factory Reset is available on Android devices with almost similar steps. Here’s how.

For Android, Samsung Galaxy S24 Series

Step 1: Search and tap the Settings option, and open General management.

S****tep 2: Swipe the options, find and tap Reset >  Factory data reset, and check the information below. Then swipe and press the Reset button.

Note:

You might be asked to enter the pin of the security lock on the phone if you’ve set one.

S****tep 3: You may need to enter your Samsung Galaxy S24 account password if you have bounded an account to your phone after taping Delete all. Then your Samsung Galaxy S24 phone will reset. You’ll see its initial setup screen when it turns back on.

Part 3: How to Fix Unresponsive Touchscreen With an Alternative

The methods outlined above usually solve issues on your smartphone not responding to touch. If all else fails, Wondershare Dr.Fone for iOS and Android can fix various smartphone issues within less than 10 minutes. The program enables you to fix common scenarios such as black screen, boot loop, bricked iOS or Android, and much more without any required skills.

Key Features

The key features of Wondershare Dr.Fone for iOS and Android are listed below.

• Fix all iOS and Android Problems in Minutes

Wondershare Dr.Fone for Android and iOS allows you to fix your smartphone within less than 10 minutes. For iPhone owners, common issues such as a black screen, white screen of death, iPhone frozen, stuck on a restart loop, or recovery mode can easily be repaired with Dr.Fone. For Android users, meanwhile, problems, including unresponsive screen, black screen of death, boot loop, and more, are done within minutes.

• Supports up to 1000+ Android Models and iOS 16

The program supports all iOS versions, including the latest iOS 16 and iOS 16 beta. Compared to the iTunes store or other methods, the app can quickly fix any iPhone issues without data loss. For Android users, meanwhile, Dr.Fone supports up to 1000+ Android smartphones making it highly versatile even if you’re using an older Android device or the latest models.

Tech Specs

Here are the minimum system requirements of Wondershare Dr.Fone (iOS) for your computer.

Computer OS	iOS
Windows: 7, 8, 8.1, 10, 11	Support all iOS versions, including the latest iOS 16 & iOS 16 beta
macOS: 12, 11, 10.15, 10.14, 10.13, 10.12, 10.11, 10.10, 10.9, or 10.8

Meanwhile, here are the tech specs for Wondershare Dr.Fone (Android)’s minimum system requirements.

Computer OS	Android
Windows 7, 8, 8.1, 10, 11	Android 2.1 and up

Pros and Cons

Here are the pros and cons of using Wondershare Dr.Fone (Android)

Pros

• Fone – System Repair’s UI for iOS and Android is clutter free and beginner-friendly. You can start repairing your phone right away after installation.
• Repairing your iOS or Android smartphone within less than 10 minutes saves you precious time.

Cons

• The iOS and Android versions of Wondershare Dr.Fone are sold separately. You’ll have to get each version of the program if you own a smartphone for both iOS and Android.

Pricing

The iOS and Android versions of Wondershare Dr.Fone has different price plans. See them below.

Wondershare Dr.Fone (iOS) offers a quarterly, 1-year, and perpetual license, depending on your budget. Here’s the pricing below.

• Quarterly License (1-5 Mobile Devices) - $6.65/Month – With Auto Renew
• 1 Quarter License (1-5 Mobile Devices) - $7.32/Month – No Auto Renew
• 1-Year License (1-5 Mobile Devices) - $4.99/Month – No Auto Renew
• Perpetual License (1-5 Mobile Devices) - $79.95

Wondershare Dr.Fone (Android) price plans are available for a 1-Year or Perpetual License, depending on your budget.

• 1-Year License (1-5 Mobile Devices) - $39.95
• Perpetual License (1-5 Mobile Devices) - $49.95
• 1-Year Business License (Unlimited Devices) - $399.00

How To Fix Unresponsive Touchscreen With Wondershare Dr.Fone

In this step-by-step guide below, you can fix your unresponsive phone screen using Wondershare Dr.Fone on iOS and Android.

Step 1: Download and install Wondershare Dr.Fone for iOS or Android on your computer. Launch the app afterward and connect your smartphone.

Step 2A (For iOS): Choose the correct model of your iPhone to download the appropriate firmware package.

Step 2B (For Android): Choose the correct Brand, Name, Model, Country, as well as Carrier, then click Next.

Step 3: Follow the on-screen instructions provided on the main program window and wait for the repair process to complete.

Part 4: People Also Ask

Some common questions you should know when taking care of an unresponsive phone touchscreen are listed below.

1. Why Did My iPhone Screen Go Black After Not Responding to Touch?

Your iPhone screen with a touch issue will sometimes go black after not responding to touch due to several issues. It could be hardware, software, issues with a particular app, software crash, or you have a low battery. If it’s a drained battery, you’re in luck; all you have to do is charge it. Otherwise, you’ll have to perform a force restart on your iPhone to try to reboot it.

2. How Do I Keep My Android From Crashing?

Keeping your apps updated should help you solve app crashing issues that can impact your Android OS. These apps build up large caches throughout your normal usage. Clearing cached data from time to time can drastically improve your smartphone’s performance and prevent touch issues. To remove your app cache, go to Settings > Storage and tap Cached Data.

3. Can I Use Dr.Fone for Free?

Wondershare Dr.Fone for iOS and Android is free to download and install. You can also test the first few steps and see if the program supports your device. However, when you click the Fix Now button to start the repair process, you will be required to enter a valid license to activate the program.

safe & secure

Conclusion

Knowing the common causes of an unresponsive phone touchscreen is the first step to preventing it from happening to your smartphone. While there are ways to fix it when it does happen, prevention is better than cure, as most experts say. However, if the methods outlined above don’t work, your best bet is to use a dedicated program such as Wondershare Dr.Fone for Android and iOS.

Wondershare Dr.Fone works on almost all modern smartphones today and can fix a stop-working phone screen within less than 10 minutes. It’s beginner-friendly and doesn’t require advanced technical know-how to use right away.

6 Solutions to Fix Error 505 in Google Play Store on Samsung Galaxy S24

In case you are receiving the error code 505 while downloading an application from Google play store and have no clue what is it, then this is the right article for you. In this article we are covering the reasons behind the occurrence of Google play error 505. Not only that, we are also providing 6 solutions to fix the error code 505. Usually, this error is seen with Android 5.0 Lollipop version and occurs at the time when you try to install the already downloaded application making it hard to run the app.

Such an error is a kind of permission error. That is, in case you have two similar kinds of applications such as banking apps and both looking for similar kind of permission, causes conflict error named as error 505.

The occurrence chance is more in the old operating systems, 4 KitKat, Android version 4. Let us then proceed to know more about this error 505.

Part 1: Reasons for Google Play error 505

As per the report by some users, error 505 occurs in certain apps such as Weather App, SBI, ITV, Adobe Air 15, We Chat etc.

To have the right idea about the problem, we have listed all the reasons of it occurrence below:

• Google play store is not updated or refreshed (Causes the error during the downloading process)
• Due to installation of an outdated version (In case your Android version is outdated may result in error in the installation process)
• Cache memory(Is the redundant data occurs due to search history)
• Application is not compatible with the Android OS (If the app you are downloading is not the updated may cause error)
• Adobe air app
• Data crash (Many time app or Google play store crashed crashes after downloading it, reason may be some bugs, so many apps are open, less memory etc.)

Now that we know the reasons, let us also learn about the solutions that will guide you to resolve the error code 505.

Part 2: 6 Solutions to fix error code 505

Any error that occurs during downloading or installation process not only hinders with the new app but also takes a large amount of our time to solve the issue. To check that, let us go through the 6 solutions one by one.

Solution 1: One click to make error code 505 disappear

The most common cause for error code 505 pop-up is that Android system files that underpin the Google Play module are corrupted. To make error code 505 disappear in this condition, you should have your Android system repaired.

Dr.Fone - System Repair (Android)

One click to repair Android system and make error code 505 disappear

• Fix all Android system issues like error code 505, error code 495, error code 963, etc.
• One click to fix error code 505. No technical skills required.
• Supports all the new Samsung Galaxy S24 devices like Galaxy S8, S9, etc.
• Easy-to-understand instructions provided on each screen.

4,999,459 people have downloaded it

Now, you just need to follow these Android repair steps to fix error code 505:

Note: Android repair needs to flash the system firmware, which may erase existing Android data. To prevent data loss, back up all the important data from Android to PC .

Step1: Download the Dr.Fone - System Repair (Android) program , install and launch it. The following interface will pop up.

Step2: Select the “Android Repair” among the 3 tabs, connect your Android to PC, and click “Start”.

Step3: Choose the correct device details from each field, confirm them and continue.

Step4: Boot your Android in download mode, then start downloading the firmware of your device.

Step5: After the Samsung Galaxy S24 device firmware is downloaded, the tool will start repairing your Android.

Step6: When your Android is repaired, the error code 505 will disappear.

Solution 2: Check whether Download Manger is ON or not

Many times download manager is set to disable due to which you are not able to download or install the app. So, it is required to make a check whether the download manager is set on or off. So that your installation process will work properly. The process to enable the download manager is as follows.

>Go to Settings

>Select the Application Manger or App (Option depends upon the Samsung Galaxy S24 device)

At the top, an option will appear

>Swipe right till you locate Download manager at top of the screen of the Samsung Galaxy S24 device

>Then Select Enable

Enabling download manager to give permission to the Samsung Galaxy S24 device to start the download or installation process.

Solution 3: Updating to the latest version of OS of your Samsung Galaxy S24

Working with an old operating system is ok, but many times old version also creates some problem and is the main reason behind the occurrence of any bug or error. So, updating the older version act like a rescue to get rid of any such issue or bug. The Process of updation is quite simple; you just need to follow the below steps and your device is ready to get updated to the latest version. Steps are:

• >Go to Settings
• >Select about Phone
• >Click on System Update
• >Check for updates
• >Click on Update
• >Need to click on Install (if any update is available)

Solution 4: Clearing the cache memory from Google services Framework and Google play store

While browsing data online or through Google play store some cache memory get stored for the fast access to the pages. Below mentioned simple steps will help you in clearing out the cache memory from Google services framework and Google play store.

Process to clear the Cache memory for Google Services Framework

• >Go to Settings
• >Select Applications
• >Click on Manage Applications
• >Click to select ‘ALL’
• >Click on Google services framework
• >Select ‘Clear data and clear cache’

That will remove the cache memory of your Google services framework

Steps to Cache memory of Google Play Store

• >Go to Settings
• >Applications
• >Manage Applications
• >Click to select ‘ALL’
• >Select Google Play store
• >Clear data and clear cache

It will clear the cache of Google play store

Clearing the cache memory remove the extra temporary memory, thus free up space for the further installation process.

Solution 5: Reinstalling play store Updates

The reason behind the installation error code 505 might be Google play store updates.

Due to continuous updation of new apps and services Google Play store used to be flooded with so many updates or sometimes does not updated properly. That sometimes caused the problem in dealing with app installation. Resolving the issue is important to make your play store ready for future updation and installation.

• >Go to Settings
• >Visit Application Manager or Apps
• >Select Google Play Store
• >Click on Uninstalling Updates
• >A Message will appear ‘Change play store app to factory version’- Accept it
• >Now Open Google play store>It will refresh the updates within 5 to 10 minutes(So you need to keep your internet connection on while Google play store is updating its store for new updates.)

Solution 6: Third party App

In the case, error 505 occur due to the installation of two or more apps with duplicate permission of data, as many times we use to install two similar kind of app that creates the situation where both seeking out for somewhat similar permissions for the installation. The manual finding is a long and tiring process. Then you can take the assistance of ‘Lucky Patcher App’ to find out which app is creating the conflict. This app will assist you in finding out the duplicity if any and then modifying it. Through this app, once you will find out which particular app is causing the conflict, then you can delete that conflicting app from your phone so that problem of error code 505 gets sort out.

Download link: https://www.luckypatchers.com/download/

Note: If still, you are in the state of trouble to solve the issue of error code 505 then Google Play help center is here to look out all troubles related to app store and its service. You can check out the details by visiting the following link:

https://support.google.com/googleplay/?hl=en-IN#topic=3364260

Or call them at their call center number regarding the issue.

Bonus FAQ about Google Play error

Q1: What is a 505 error code?

The HyperText Transfer Protocol (HTTP) error 505: HTTP Version Not Supported response status code means that the HTTP version used in the request is not supported by the server.

Q2: What is a 506 error?

The 506 error code is a frequent error when operating the Google Play Store. You will sometimes see this error code when you are downloading an app. The app may seem to be downloading just fine when suddenly, near the end of the installation, an error occurs, and a message pops up saying, “App could not be downloaded due to an error 506.”

Q3: How to fix the 506?

Solution 1: Restart your device which can help solve most problems.

Solution 2: Remove the SD card safely.

Solution 3: Correct date and time if it is wrong.

Solution 4: Add your Google Account again.

Solution 5: Clear Google Play Store data and cache.

However, sometimes the five simple couldn’t work anymore. A system repair software can be helpful quickly. We really recommend the Dr.Fone - System Repair (Android) , only a few minutes, the error will be fixed.

Conclusion

Not being able to download or install the app is very frustrating and time-consuming also. Therefore, in this article, we went through the reasons behind the occurrence error code 505 as well as resolving the issue by following five effective methods. I hope that you would be able to sort out the error 505 by following above methods thus would be able to install the application without further delay.

[8 Quick Fixes] Unfortunately, Snapchat has Stopped on Samsung Galaxy S24

Have you ever been deep in conversation with a loved one or friend, taking advantage of all the funny filters and games Snapchat has to offer when you’ve suddenly been presented with the ‘Unfortunately, Snapchat has Stopped’ error code? This is usually followed by the app crashing back to the main menu.

If so, don’t worry; you’re not alone. Snapchat crashing in this way is nothing new, but it can be incredibly annoying when it keeps happening and stops you from enjoying the conversations you care about.

Fortunately, there are plenty of solutions out there to help you out and get the app working again as it should do. Today, we’re going to explore them all to help you get back to what you were doing before and as though there was never a problem.

Part 1. Install Snapchat again from Google Play Store

One of the best ways to resolve the Snapchat crashing problem or Snap Map not working issue is to delete the app and reinstall it again. When you’re using your phone, there is data continually flowing around and data being sent here, there, and everywhere.

During these processes, bugs can occur, and if they can’t sort themselves out, the best thing to do is to reset your app and start from a fresh installation. Here’s how to do it.

Step 1: Hold down the Snapchat app from your main menu and press the ‘x’ button to uninstall the app.

Step 2: Open the Google App Store from your device and search ‘Snapchat’ in the search bar. Find the official app page and download the app onto your device.

Step 3: The app will automatically install itself once downloaded. Open the app, sign in to your account using your log-in details, and you should be able to use the app like normal.

Part 2. Check for new Snapchat Updates

Hand in hand with the problem above, sometimes a bug can restrict Snapchat from working, or perhaps your personal update settings. If you receive a Snapchat from someone with an upgraded version, this can crash your app.

Here’s how to make sure you’re running the latest version of Snapchat is Snapchat isn’t responding.

1. Launch the Play Store and navigate to the My Apps and Games page
2. Tap the Update button
3. The app will now automatically update to the latest version

Part 3. Wipe the cache of Snapchat

If you have a lot of data in your Snapchat cache, this can cause the app to become overloaded in which you’ll need to clear it to start again and refresh the app. This is a common problem that can cause Snapchat has stopped working error.

Here’s how to fix it.

1. Open the Snapchat app and tap the Profile icon on the top left-hand side of your screen

![wipe cahce of snapchat crashing - step 1](https://images.wondershare.com/drfone/article/2019/04/snapchat-cache-one.png)

2. Tap the Settings gear icon on the top right

   

3. Scroll down the Settings menu and tap the Clear Cache option

   

4. Here, you can choose to Clear All, but you can select individual areas if you prefer

   

5. Tap the Confirm option to clear your cache preference completely

   

Part 4. Fix the system issues that caused Snapchat stopping

If you’re experiencing the Snapchat crashing on Android often, or you’re experiencing similar errors with other apps, this can be an indication that there’s something wrong with your Android operating system.

The best way to fix this is to repair your device using the software known as Dr.Fone - System Repair (Android). This is a powerful repair system that can completely recover your device from any errors, including the Snapchat keeps crashing error.

Dr.Fone - System Repair (Android)

Dedicated repair tool to fix Snapchat crashing on Android.

• Recover your device from any problem, including black screen or unresponsive screen.
• Supports over 1000+ unique Android devices, models, and brands.
• Trusted by over 50+ million customers around the world.
• Can fully repair faults with your Samsung Galaxy S24’s firmware in a few simple steps.
• One of the most user-friendly applications in the world.

3,889,035 people have downloaded it

To help you make the most of this Android repair software and to fix your Snapchat not responding error, here’s a step-by-step guide on how to use it.

Step 1: Download the Dr.Fone - System Repair (Android) software to your computer. Install the software to your Mac or Windows computer by following the onscreen instructions.

Once completed, open the software, so you’re on the main menu.

Step 2: From the main menu, click the System Repair option, followed by the Android option. Of course, if you have an iOS device you want to repair in the future, the option is there if you want it. Also, connect your Samsung Galaxy S24 to your computer using the USB cable.

Step 3: Confirm details.

On the next screen, use the drop-down menus to confirm the model, brand, operating system, and carrier of your device. Click Next to confirm the details are correct.

Step 4: You’ll now need to put your phone into Download Mode, sometimes referred to as Recovery Mode. For this, you can follow the onscreen instructions. Make sure your device stays connected to your computer throughout this process.

The method will slightly differ depending on whether your device has a home button, so make sure you follow the right instructions for your individual device.

Step 5: Once in Download Mode, the software will now download and install a fresh version of your Samsung Galaxy S24’s operating system. This can take some time, so make sure your device stays connected, and your computer stays on and doesn’t shut down.

Step 6: That’s it! Once you see the screen saying your device has been repaired, you’ll be able to close the Dr.Fone - System Repair (Android) software, disconnect your phone, and can start using Snapchat as normal without the Snapchat not responding error coming up!

safe & secure

Part 5. Check for the Android update

Similar to some of the other solutions we’ve listed above, if you’re using an outdated version of the Android operating system, but the latest version of Snapchat is coded to the most recent, this can be a cause for the Snapchat crashing on Android problem to occur.

Fortunately, it’s easy to check to make sure you’re running the latest version of Android and to download and install the update if you need it. Here’s how, which will help to sort out your Snapchat keeps crashing Android problems.

Step 1: Open the Settings menu on your Samsung Galaxy S24 and select the About Phone option.

Step 2: Tap the ‘Check for Updates’ option. If an update is available, you’ll then have the option to Install Now or Install Overnight. If no update is available, you’ll see a notification stating your device is up to date and no action is needed.

Part 6. Connect to another Wi-Fi

In some cases, you may be trying to connect to a Wi-Fi network that’s not very stable. This may keep cutting the connection to your device, which in turn is causing Snapchat to crash on Android.

To resolve this, you can simply try connecting to another Wi-Fi network or a data plan to see whether this is the problem. If so, changing network and then using the Snapchat app should stop any error messages from occurring.

Step 1: Open the Settings menu on your Samsung Galaxy S24, followed by the Wi-Fi option.

Step 2: Tap the new Wi-Fi network you’re currently connected to, and then tap the ‘Forget’ option, to stop your phone connecting to it.

Step 3: Now tap the new Wi-Fi network you want to connect to. Insert the Wi-Fi security code and connect. Now try reopening and using the Snapchat to see if you can use it.

Part 7. Stop using the custom ROM

If you’re running a custom Android ROM on your device, with some versions of the ROM and some apps, you’re going to experience errors simply because of the way the apps and the ROMs are coded and designed.

Unfortunately, there’s no easy fix to this, and if you want to continue using the app, you’ll need to reflash your Samsung Galaxy S24 back to its original firmware, and then wait until the ROM developers update the ROM to be compatible with social apps like Snapchat.

However, this reflashing process is simple thanks to the Dr.Fone - System Repair (Android) software that we listed above. To follow the detailed step-by-step guide, follow the steps on Part 4 of this article, or follow the quick guide instructions below.

1. Download and install the Dr.Fone - System Repair (Android) software to your computer
2. Connect your Samsung Galaxy S24 to your Windows computer using the USB cable
3. Open the software and click the Repair option.
4. Select the Android device repair option
5. Make sure your carrier and device information are correct
6. Put your device into Download Mode by following the onscreen instructions
7. Allow the software to repair your Samsung Galaxy S24 automatically

Part 8. Reset the factory settings of your Android

One of the last resorts you can take is factory resetting your Samsung Galaxy S24 back to its original settings. From the day you first started using your device, you’ve been using the system and downloading files and apps, and over time this increases the chances of creating a bug.

However, by resetting your device to factory settings, you can reset these bugs and get your apps and device working again free from the Unfortunately, Snapchat has stopped error message. Here’s how to factory reset your device.

Make sure you back up your personal files from your device first like your photos and music files because factory resetting your device will clear your device’s memory.

Step 1: Tap the Settings menu on your device and click the Backup and Reset option.

Step 2: Click the Reset Phone option. That’s it! The phone will take several minutes to complete the process, after which your phone will be reset to its original state.