How to Flash Dead Oppo F23 5G Safely

• Fix malfunctioning Android to normal in one click.
• Highest success rate to fix all Android issues.
• Step-by-step guidance through the fixing process.
• No skills required to operate this program.

A phone is considered to be dead when it becomes completely unresponsive and refuses to switch on. Similarly, an Android phone is said to be dead when it does not boot up. You may try to switch it on several times by pressing the power button but in vain. You will see no sign of the phone’s logo or anything like a welcome screen. The Android phone’s screen remains black and does not illuminate when you try to turn it on. Interestingly, even when you charge this dead device, it does not show that it is getting charged.

Many people regard this as a battery issue, and many think of it as a temporary software crash. Some users also seem to believe that this is because of a virus attack. However, if you are looking for ways that tell how to fix a dead Android phone, you must understand that a dead phone or device can be cured by flashing custom firmware safely. If you are keen to know how to flash a dead Android phone or how to flash dead Android phones using PC, here are ways to help you.

Given below are eight techniques to flash your Oppo F23 5G safely, depending upon which phone you are using. It may seem time-consuming and tedious, but we can assure you that it works. So, move ahead and read on to learn about flashing new firmware, your Oppo F23 5G, MTK Android, and Oppo F23 5G safely.

safe & secure

Part 1: Can a Dead Phone Be Flashed?

Flashing a dead Android phone might be skeptical for many users who have been in such a situation. Although it is possible to flash a dead Android phone, it is essential to be aware of the reasons that lead you into such a situation. Before a remedy, diagnosing the problem is a necessity for retaining the Oppo F23 5G device.

From battery issues to physical damage to the Oppo F23 5G device, there can be many reasons your Oppo F23 5G died. The reasons for a dead Android phone are not restricted to these points. There can be software-related issues or firmware issues that might cause such havoc on your Android.

Part 2: How to flash Oppo F23 5G in one click

While you are worried about how to flash Oppo F23 5G instantly with a single click, Dr.Fone - System Repair (Android) swiftly makes its way with a galore of options for you. This amazing tool from Wondershare can fix a plethora of Android system issues such as crashing of apps, black screen of death, failed system update, etc. Moreover, it can also get your device out of boot loop, unresponsive bricked Android mobiles as well as stuck at the Oppo F23 5G logo.

Dr.Fone - System Repair (Android)

One-click solution to flash Oppo F23 5G

• The high success rate in fixing Oppo F23 5G Android devices.
• All the latest Oppo F23 5G devices are supported by this software.
• One-click operation of this tool helps you how to flash Oppo F23 5G easily.
• Being very intuitive, it doesn’t need you to be tech-savvy to use this software.
• It is one of its kind and the first one-click Android repair software on the market.

3981454 people have downloaded it

Step-by-step Tutorial

We are going to explain how to flash a dead Android phone using a PC using Dr.Fone - System Repair (Android)

Note: Before you understand how to flash Dead Android phone, take a backup of your data and then proceed to avoid any data loss.

Phase 1: Prepare your Oppo F23 5G

Step 1: Once you have downloaded and installed Dr.Fone, launch it. From the main menu, tap on ‘System Repair’ and get your Oppo F23 5G connected to it.

Step 2: Click ‘Android Repair’ from the available options, and then press the ‘Start’ button to fix the Dead Android phone by flashing it.

Step 3: On the Oppo F23 5G device information screen, pick the appropriate device brand, name, model, and other details followed by tapping the ‘Next’ button.

Phase 2: Put the Android device in Download mode to start repair.

Step 1: It is essential to boot your Oppo F23 5G in Download mode before repairing.

• If the Oppo F23 5G device has a ‘Home’ button: Turn it off and then hold down the ‘Volume Down’, ‘Home’, and ‘Power’ buttons altogether for 5-10 seconds. Un-hold all of them and hit the ‘Volume Up’ button for entering ‘Download’ mode.

• In the absence of a ‘Home’ button: Switch off the Android device and hold the ‘Volume Down’, ‘Bixby’, and ‘Power’ buttons for 5 to 10 seconds, then release them. Hit the ‘Volume Up’ button for entering the ‘Download’ mode.

Step 2: Press the ‘Next’ button for initiating firmware download.

Step 3: Once the firmware gets downloaded and verified Dr.Fone - System Repair (Android) starts to flash your Dead Android phone. All the Android system issues will be fixed soon after.

safe & secure

Part 3: How to flash Oppo F23 5G dead phone with Odin?

In this segment, we will learn how to fix the dead Android phone, i.e., Oppo F23 5G phones using Odin software. Odin is software used internally by Oppo F23 5G to generally unblock devices and perform a more utility-based job, namely, flashing new firmware in place of the old one. There are different variants available, so choose the one which is supported by your Galaxy phone. Here is a step-by-step explanation of how to flash dead Android phone (Oppo F23 5G) using Odin software.

Step 1: Install the driver software on the computer. You can find the best driver software for your device and PC on the official Oppo F23 5G website. You may also download Oppo F23 5G Kies on your PC. Once you have downloaded and installed the driver software, restart the PC.

Step 2: Now download suitable firmware for your device in the form of a zip folder that you can open and store on your desktop.

Make sure the file is .bin, .tar, or .tar.md5 only as these are the only file types recognized by Odin.

Step 3: In this step, download the latest version of Odin on your PC and move it to the desktop, and then right-click on the downloaded Odin file to select “Run as Administrator”.

Step 4: Now, boot your dead device to Download Mode by pressing the power, volume down, and home button together. When the phone vibrates, release the power button only.

Step 5: Gently press the volume up button, and you will see the Download Mode Screen.

Step 6: Now, you may use a USB to connect your Oppo F23 5G to the PC. Odin will recognize your device, and in the Odin window, you will see a message saying “Added”.

Step 7: In this step, find the tar.md5 file you downloaded by clicking on “PDA” or “AP” on the Odin window and then click “Start”.

Finally, once the flashing process is complete, your Oppo F23 5G phone will reboot and start normally, and you may see a “Pass” or “Reset” message on the Odin window on the PC.

Part 4: How to flash MTK Android dead phone with SP Flash tool?

SP Flash tool, also known as SmartPhone Flash tool is a popular freeware tool used to flash custom ROM or firmware in MTK Android phones. It is a very successful tool and is extremely easy to use.

Let us look at the steps given below to learn how to flash dead Android phones using PC with the help of the SP Flash tool.

Step 1: To start with, download and install the MTK driver on your PC and then download the ROM/firmware you wish to use for flashing purposes.

Step 2: Once done, you should download the SP Flash tool and extract it on your PC and move on to launch the Flash_tool.exe file to open the SP Flash tool window.

Step 3: Now, on the SP Flash tool window, click on “Download” and select “Scatter-loading”.

Step 4: The last step would be to locate the file downloaded by you and click “Open” and then finally, select “Download” on the SP Flash tool window.

After completing the above steps, connect your dead device to the PC with a USB cable and wait for it to get recognized. The flashing process will take a few minutes to finish and then you will see a green circle indicating “OK Download”.

That’s it! Now simply disconnect your phone and wait for it to reboot.

Part 5: How to flash Oppo F23 5G dead phone with the Phoenix tool?

Phoenix tool, better known as PhoenixSuit, is a tool similar to the SP False tool and Odin. It works very well with Oppo F23 5G and is the best answer to “How to fix dead Android phone?”, “How to flash dead Android phone using PC?”, etc.

Let’s look at the steps of flashing the Oppo F23 5G dead phone with the Phoenix tool.

First, download and install the Oppo F23 5G PC Suite driver on your PC. Then you will need to download the PhoenixSuit tool and then launch it.

Now, on the toolbar, click “Tools” and select “Data Package Download” from the drop-down list.

Then move to download the firmware for your dead Oppo F23 5G and save it in a new Folder. Once done, go back to the Phoenix tool window and click on “File” and select “Open Product”.

Simply, feed in the details and then click “OK”.

After this, click on “Flashing” and select “Firmware update” and then browse to select the appropriate product code and then click “OK” again.

Then move on to select “Dead Phone USB Flashing” from the Firmware Update Box.

Lastly, just click on “Refurbish” and connect your phone to the PC using a USB cable.

That was it, the flashing process may take up to a few minutes after which your dead Oppo F23 5G will restart automatically.

Part 6: How to flash a dead phone that won’t turn on via factory reset?

Using tools for flashing Android devices can be a solution; however, it is heavily restricted to the Oppo F23 5G device models. For a generalized solution, there can be other options that you can go with. Factory resetting an Android device by putting it in Recovery Mode is one way. To know how to flash a dead Android phone using factory reset, go through the steps featured below:

Step 1: To initiate the process, you will have to put your Oppo F23 5G in Recovery Mode. Generally, Android phones are put in Recovery Mode by holding the “Power” and “Volume Up” keys for a few seconds after turning them off. The key combinations can vary according to your Oppo F23 5G.

Step 2: As the Android boot menu opens on your screen, use the “Volume Down” and “Volume Up” keys to scroll up and down the menu. On accessing the “Wipe Data/Factory Reset” option, use the “Power” key to select the particular option.

Step 3: Continue to select the “Yes” option for confirming the factory reset of the Android device. The phone will automatically reboot after successfully factory resetting.

Part 7: How to flash a dead Android phone by checking screen faulty

The screen of your Oppo F23 5G may be faulty, due to which it is not launching. While seeking the right way of how to fix a dead Android phone, you can force restart your phone using the Volume buttons according to your device model.

If the Android vibrates on restarting and the screen does not lighten up, the problem can be directed to a hardware fault. The screen is broken and needs physical assistance to resolve the issue.

Part 8: How to fix a dead Android phone by changing the battery

Another solution that can help you fix the dead Android phone is changing its battery. The battery of an Android device can last up to 3 years. When its capacity drops to a bare minimum, it is best to change the battery of your Android. Upon trying to restart your Oppo F23 5G, if it does not, you might need to replace your battery. All Android phone batteries are removable, which should be regulated with proper supervision.

Part 9: How to repair dead Android phone by contacting official support

If you are unable to discover any proper solution for how to flash dead Android phones, you might have to consult the respective customer support of the Android phone manufacturers. Consult customer support to discover why the phone is dead and how it can be flashed. The respective personnel will assist you in resolving the issue, which might require monetary input from your side.

Conclusion

A dead Android phone might be the cause of worry, but the techniques given above to flash your dead Android device safely are very helpful. These methods have been tried and tested by users all over the world and thus, we recommend them to you. If your phone is dead or has become unresponsive, do not panic. Depending on your phone’s brand, here are ways to guide you on how to fix the dead Android phone and how to flash dead Android phone using PC.

It has been observed that Wondershare Dr.Fone – System Repair (Android) assists in the best way. Resolve all your concerns involving your dead Android phone and flash it to make it operable again.

Carefully follow the instructions given, and you will be able to reboot your dead Android phone successfully.

How To Restore a Bricked Oppo F23 5G Back to Operation

In moments of lag or freezing on your Android, you might brick Your Oppo F23 5G, which can be unsettling. This is more than just the loss of a device. A bricked cell phone also involves potential data erasure. Yet, it’s crucial to understand the true implications of a bricked phone. This page tackles how to address the issue of a bricked Android phone.

This comprehensive guide aims to the reasons behind Android phones becoming bricked. By reading below, you’ll learn effective methods to unbrick a mobile phone without the risk of data loss.

Part 1. What are Brick Phones: At a Glance

The term “bricked phone“ is used when a device becomes non-functional. This is typically due to a critical software or firmware error. There are two distinct scenarios for encountering a bricked phone: a soft brick and a hard brick.

• Soft Brick. A soft brick entails a phone that’s not operational due to software glitches or conflicts but is not irreparable.
• Hard Brick.A hard brick signifies a more dire situation. This is where the phone becomes inoperable, resembling an actual brick in terms of functionality.

The Common Causes of a Cell Phone Bricking

Below are the common causes why a cell phone bricks.

Failed Updates

When a firmware or system update fails, it can lead to a bricked phone. Updates involve intricate changes to the phone’s software. If interrupted or incompatible, the Oppo F23 5G device may get stuck in a state of partial functionality. This can result in a soft brick.

Failed Flashing

Flashing involves installing custom firmware or software onto a device. If the flashing process is interrupted or if the firmware used is not compatible with the Oppo F23 5G device’s hardware, it can cause a hard brick. The device’s essential software components may become corrupted, rendering the phone unusable.

Rooting

Rooting, which grants users superuser access to their device’s OS, can lead to bricking if not done right. Rooting often involves making deep system changes, and errors can disrupt the phone’s core functionality.

Installing Bad Apps

Installing malicious, incompatible, or poorly coded apps can lead to a soft brick situation. In severe cases, they can trigger a boot loop or render the phone unresponsive.

Others

Several less common factors can also contribute to bricking. Overclocking, attempting to modify the bootloader, or tampering with system files can lead to disastrous consequences. Hardware issues, such as faulty memory or battery problems, might also manifest as bricked devices.

Part 2. Unbricking Methods and Tools

Below are solutions that you can employ to fix various brick phone scenarios.

Reverting Android Device to Factory Defaults (Soft Brick)

A universal approach to trying to recover a brick phone exists for all Android phones. This is, consider restoring your device to its factory settings. You can find instructions specific to your phone model online. Although this procedure erases all your data, it’s possible to regain the use of your brick phone.

Get in Touch With the Manufacturer (Hard Brick and Soft Brick)

Normally, smartphone warranties span from 1 to 2 years. If your phone remains unrooted and falls within that coverage period, consider reaching out to the manufacturer. This direct approach could lead to your phone being repaired or replaced with a new one at no cost to you.

Seek Professional Assistance (Hard Brick and Soft Brick)

When your phone falls outside the warranty coverage, consider seeking help from a reputable repair shop. However, be aware that any lost data cannot be attributed to their efforts. Fortunately, you can recover lost data using reliable data recovery software once your phone is operational again.

Use a Dedicated App To Fix Bricked Mobile Phones (Hard Brick and Soft Brick)

Among the array of tools designed for unbricking and recovery, one standout is Wondershare Dr.Fone - System Repair (Android). With an exceptional recovery rate, it stands out as one of the top contenders for data retrieval. Its performance is notable when applied to modern brick phones, making it a highly effective choice for these devices.

Part 3. Unbricking Mobile Phones With Dr.Fone - System Repair (Android)

Dr.Fone - System Repair (Android) empowers you to resolve a range of prevalent Android problems. This Android repair tool eliminates the need to hunt for suitable firmware to flash your phone. By utilizing Dr.Fone – System Repair (Android), you can recover data on Your Oppo F23 5G with a few clicks.

safe & secure

4,039,461 people have downloaded it

Key Features

Below are some of the standout features of Dr.Fone - System Repair (Android)

Address Android Challenges Like a Professional

From common scenarios like black screens and boot loops to even bricked Android devices, this tool has you covered. Dr.Fone has simplified the process so that anyone can fix Android problems.

Support for Over 1000 Android Models

This software is designed to fix glitches including most modern Android devices. Whether your Oppo F23 5G is an unlocked variant or tied to carriers, you can restore it back to normal in just a matter of minutes.

Trial Access at No Cost

Dr.Fone - System Repair (Android) offers free access for you to test the initial steps and verify device compatibility. This cost-effective feature ensures value for money every step of the way.

Main Advantages of Using Dr.Fone – System Repair (Android)

Dr. Fone – System Repair (Android) is a great solution with numerous tools to help you manage your Oppo F23 5G in various ways. Here are some of the advantages of using the app for fixing bricked phones.

• Fone – System Repair (Android) comes with a clean UI making navigation and usage easy. The user-friendly design offers a seamless experience for beginners and professionals alike.
• Utilizing the app for system repair is an effortless and speedy process. It doesn’t take up much time to revive your bricked phoneso you can use it right away.
• The System Repair toolkit only needs you to click on a few buttons. Combined with its clean UI and speedy process, using the app is a breeze.

Part 4. How To Revive a Bricked Phone Using Dr.Fone – System Repair (Android)

Below are the steps to recover data on a bricked mobile phone.

• Step 1: Download and install Dr.Fone – System Repair (Android) on your computer. Launch the app and select System Repair. Next, choose Select Android as the Oppo F23 5G device type. Then, connect to your Oppo F23 5G. Choose Phone Brick as the Android problem and click Start.

• Step 2: Select the correct device information. Choose the Brand, Name, Model, Country, and Carrier. Tick the box next to I agree button and click Next to proceed to the next step.

• Step 3: Click on the Phone with Home button or Phone without Home button depending on your device. Follow the on-screen instructions and click Next to proceed with reviving your brick phone.

• Step 4: Once the Oppo F23 5G device enters Download Mode, the firmware will automatically start downloading. Follow the on-screen prompts and wait for the system to initiate the repair process. Once it concludes, the completion message will appear on the main window. Click Done to close the tool or click Try again to repeat the process.

safe & secure

4,311,328 people have downloaded it

Conclusion

Fixing a bricked phone may seem daunting, but solutions are within reach. This page explained the distinctions between soft and hard brick scenarios. It also identified common causes and revealed effective methods for unbricking.

Among these, Dr.Fone – System Repair (Android) emerges as a dependable ally. The tool offers a comprehensive toolkit for recovery and data rescue. The power to reclaim lost data lies in your hands. Act, follow the methods outlined, and recover your brick phone.

Fix Oppo F23 5G Android System Webview Crash 2024 Issue

In recent months, the term “Android WebView crash 2023“ has become a common search term among Android users seeking solutions to these app crashes . The issue has been particularly prevalent on Oppo F23 5G devices, but it has also affected users of other Android models.

Android WebView for Android apps allows you to see and interact with web pages without leaving your app. But lately, it’s been causing more headaches than it’s worth.

So, what’s going on with Oppo F23 5G Android System WebView, and what can you do to fix its issues? Let’s take a look. This article will shed light on Oppo F23 5G Android System WebView crashing apps, helping you understand what triggers them, how to identify them, and what you can do to prevent them from happening again.

Part 1: What Should We Know About Oppo F23 5G Android System WebView Crashes?

This year, the term “Android WebView crash 2023“ has become a familiar and dreaded phrase. This issue has plagued Android users, causing app crashes, freezing , and frustration. But what exactly is Android WebView, and what triggers these apps to crash?

Android WebView is an integral component of Android apps, acting as the invisible engine that renders web content within these apps. It allows users to seamlessly browse websites, watch videos, and interact with web pages without switching to a separate browser. However, when WebView crashes, it disrupts this integrated experience, causing apps to malfunction.

Several signs can indicate an impending or ongoing Android WebView crash. These include:

• App Freezing

One of the earliest signs of an Oppo F23 5G Android System WebView crash is the app freezing. The app may become unresponsive, refusing to respond to your taps or gestures.

• Unexpected App Closures

Another common sign is unexpected app closing. The app may shut down without warning, abruptly ending your activity. Oppo F23 5G Android System WebView crashing apps can be disruptive if you are in the middle of a conversation, shopping online, or filling out an important form.

• Error Messages

Error messages can also provide valuable clues about the impending crash. These messages may appear as pop-ups or be displayed within the app itself.

• Slow Loading Times

Slow loading times can also be a sign of an impending crash. If webpages within the app take unusually long to load or images and other content appear pixelated or distorted, it could be a sign that Oppo F23 5G Android System WebView is struggling to handle the workload.

But why does WebView crash Android smartphones? The answer involves several factors:

• Updates and Compatibility Issues

Updates are often intended to improve software stability and compatibility, but in some cases, they can introduce new bugs or compatibility issues that lead to crashes. It is particularly evident when app developers and WebView developers release updates that don’t fully align, causing conflicts.

• Insufficient Memory

Oppo F23 5G Android System WebView requires a certain amount of memory to operate properly. If your device is running low on memory, it can cause Oppo F23 5G Android System WebView to crash. It is more likely to happen on older devices with less RAM.

• Outdated Oppo F23 5G Android System WebView

The WebView app is responsible for rendering web content within Android apps. Using an outdated version of WebView can introduce known bugs and security vulnerabilities that can cause crashes.

• Conflicts With Other Apps

WebView might crash if it conflicts with other resources or processes running on the Oppo F23 5G device. It can happen if the Oppo F23 5G device runs low on memory or other resource-intensive apps compete for system resources.

In the next section, you’ll explore potential solutions to keep your apps running smoothly.

Part 2: Android WebView Crashes? Here Are Quick and Proven Solutions

Now you’ve identified the signs and causes of Oppo F23 5G Android System WebView crashing apps on your phone. While these issues can be frustrating, there are several quick and proven solutions to fix them.

Uninstall WebView Updates

If you’re experiencing apps crashing after a recent update, consider uninstalling those updates. This action can potentially revert to a more stable version of Oppo F23 5G Android System WebView.

To do this on your Oppo F23 5G, navigate to Settings > Apps, then select Oppo F23 5G Android System WebView. Tap the menu icon in the top right corner and tap Uninstall updates.

Update Android WebView

Regularly updating Oppo F23 5G Android System WebView to the latest version is crucial for maintaining compatibility and addressing known bugs. Google releases updates to address these concerns, ensuring optimal performance and stability.

Check for available updates on Oppo F23 5G devices by navigating to Settings > Apps. Then, select Oppo F23 5G Android System WebView and tap App details in-store. If an update is available, tap Update to install it and restart your phone.

Update Google Chrome

Android WebView is closely tied to Google Chrome, and issues with Chrome can sometimes affect WebView functionality. As such, updating Chrome to the latest version can help address Android System and WebView forcibly closing your phone’s apps.

Open the Google Play Store and search for Google Chrome. If an update is available, tap Update to install it, then restart your device.

Clearing Cache and Data for Android WebView

Clearing the cache frees up phone storage and helps the app run more efficiently. To clear Oppo F23 5G Android System WebView’s cache and data, go to Settings > Apps and select Oppo F23 5G Android System WebView. Tap on Storage and tap Clear cache on the lower right corner of your screen.

Restart Device

A simple restart can often resolve temporary glitches or conflicts that might be causing Android WebView crashes. The specific steps to restart your phone will vary depending on your device type.

Check Internet Connection

A stable internet connection is essential for Oppo F23 5G Android System WebView to render web content properly. If the internet connection is unstable or down, it can lead to crashes. Ensure you have a stable internet connection before using WebView-based apps.

Update Device Software

OS updates may introduce changes to the Oppo F23 5G Android System WebView that make it more compatible with newer web standards and technologies. It can enhance the performance and stability of apps that rely on WebView for web content.

Check for available software updates by going to Settings > Software Update. If an update is required, tap on Download and install.

While problems like when the Android System WebView crashes Android phones are common, they don’t have to be a persistent problem for Oppo F23 5G users. It’s also equally important to have effective solutions when app crashes occur. This is where Wondershare Dr.Fone steps in as a reliable and comprehensive solution for restoring app stability and overall phone performance.

Part 3: Restoring Apps and Phone Stability: A Step-by-Step Guide

Dr. Fone’s System Repair tool can help you resolve common Android scenarios, including Google Play Store malfunctions and persistent app crashes.

How To Use Dr.Fone for Oppo F23 5G Android System WebView Crashing Apps?

Before attempting any repairs, it is crucial to back up your Oppo F23 5G to prevent data loss. Once you have a secure backup, follow these steps to fix WebView app crashes and restore your Oppo F23 5G to its optimal performance.

• Step 1: Download the Dr.Fone toolkit. Next, install the software on your desktop and launch it.

safe & secure

3,090,920 people have downloaded it

• Step 2: Connect your Oppo F23 5G to your computer using a USB cable. Dr.Fone will automatically detect and establish a connection.
• Step 3: Select the System Repair function from the Toolbox homepage and choose Android to confirm your device type.

• Step 4: Click Start to begin the process of fixing Oppo F23 5G Android System WebView crashes. Next, choose your device details and follow the in-app instructions to put your device in Download mode.

• Step 5: Dr.Fone will analyze your device’s system and download the firmware to solve the root cause of the issue.

• Step 6: Confirm your device information in the dialogue box. Dr.Fone will proceed to repair the detected WebView-related problems.

• Step 7: Once the repair is complete, your device will restart, and Oppo F23 5G Android System WebView crashing apps should no longer occur.

More Articles About Android System:

5 Ways to Do With & Access Android Phone with Broken Screen

Google Play Services Won’t Update? 12 Fixes are Here!

Easy Ways to Bypass Google Account Verification (FRP) On Android Phones

Conclusion

The “Android WebView crash 2023“ issue was widespread for many Android users. The common issues encountered were app crashes, slow loading times, and error messages. Fortunately, these problems are manageable with the right approach.

By understanding the signs and causes of Oppo F23 5G Android System WebView crashes, you can take proactive measures to prevent them. Quick fixes such as clearing cache and data or updates can often resolve the issue promptly.

For more comprehensive troubleshooting, Dr. Fone’s mobile solution offers a reliable and user-friendly approach. Its advanced capabilities effectively tackle app crashing issues, providing you peace of mind that your phone is functioning optimally.

safe & secure

4,684,259 people have downloaded it